Diagnosing System Environment

In case you wish to identify if the system you are trying to add is suitable to be managed by PatchQuest or if you wish to analyze the reason for system addition failure (due to a probable issue in the system), you can enter the system name and the credentials for the particular system and click on the Diagnose button in the bottom of the Add System screen.

PatchQuest's Diagnosis of the System environment includes performing the following tests on the target machines :

• Ping - a 'ping' command is executed from the PatchQuest server machine to the target machines, so see if they are alive in the network
• Registry Service check (Windows machines only) - To check if the registry service is running in the target machine and if the service can be accessed remotely from the server machine. Also to check if the credentials supplied (username and password) have enough privileges (read administrator rights) to access the registry
• Shares check (Windows machines only) - To test if the ADMIN$ share is enabled in the target machine
• Service creation check (Windows machines only) - To test if a service can be created in the remote machines to carry out patch management operations
• Login Test (Linux machines only)- To check if the credentials supplied (username and password) for the Linux machines can be used to successfully login to the target machines and if the telnet or ssh services are running in the specified ports

The results of these test give an idea on the environment of the target system. If any of the tests fail, addition of the system may fail. You should take corrective measures to address the issues, and retry system addition so that it can be added and managed successfully. Note that you can enter multiple systems and diagnose them at one go.